TM sucks! Been ripping ppl off on streamyx

trancebum

Known Member
Senior Member
Joined
Feb 17, 2004
Messages
161
Points
3,016
Here's one piece of info revealing why we should have enjoyed 6Mbps ADSL three years ago but didn't.

TM's business development teams were delighted that they would be able to sell high-speed broadband in the range of 4 to 6-Mbps all over the country as most if not all their customers wanted such a service immediately.

However, there had been a policy in place from "top management" that TM would not offer high-speed communication services to its customers, especially corporate ones, without ensuring that a hefty premium was levied upon those corporate business customers.

This policy was referred to in closed circles as the "invisible tax" as it hinted to the indirect taxing of data communications users by imposing a significantly high levy with regard to market rates and the actual cost of deploying and maintaining such services (which was very low).

To that end, TM would quote its infamous escape clause: "It’s too expensive to upgrade the backhaul network to cater to all the influx of last mile service if everyone was given multi-megabit data communication lines" – and get away with offering 384-Kbps and then “upgrading” to 512-Kbps and later giving its customers a generous and hefty bonus in the form of 1-Mbps ADSL service.

Behind closed doors, TM executives were laughing at how easy it is to make money from a little electricity and some copper wires that were installed 20 years ago – because they all knew that in order to offer 6-Mbps ADSL service to end users all over the country, all that needed to be done was to tell the DSLAM network management guys to activate 6-Mbps; a few keystrokes and a little configuration change and 6-Mbps is open to everyone! No cost implication. All past and current ADSL modems and routers support 6-Mbps out of the box. [...]

Every engineer and executive in TM’s technical team knows that if they just put a few more DWDM boxes around the country – the capacity of their existing optical fiber network could be increased by 16, 32 or 64 times the current bandwidth without altering a single switch, without changing a single configuration, without increasing electrical or cooling usage, without having to make even a single TM exchange larger in size and definitely without spending the massive amount of money TM currently does in purportedly adding capacity by using outdated technology line cards via the purchase of significantly overpriced beyond market rates the obsolete transmission technology equipment it currently insists on using.


HA! so much for TM's new branding!
 
this was what we could've had 3yrs back la. not talking bout now.
 
i can't login to streamyx since last night..
my modem log show that , "invalid username and password:
 
Class action lawsuit

Maybe he has a rough idea...

If consumers are terribly unhappy with TM, always being shortchanged (pay for 1 Mbps, but always get 512 kbps of service), and other such stuff, we could probably take up a class action lawsuit and sue Telekom Malaysia.

But being semi-govt, do you think we'll win? For the same reason that cops seldom get charged for abuse of power.. the govt always protects certain entities to maintain a good image.
 
Streamyx is still damned cheap if compared to broadband in other countries. Unlimited usage, 1MBps for RM88 a month and still there are people complaining...geez. Try Australia or Europe.

Very odd that TM gets blamed for trying to make profits. If you could sell a box of chocolates for RM5 or RM10, and either way people would still be happy as its still cheaper than outside prices, which would you choose?
 
Screamyx con me... paid for 1Mbps account but got 512kbps instead. Called hundred of times still not rectified.
 
Zeroed said:
Streamyx is still damned cheap if compared to broadband in other countries. Unlimited usage, 1MBps for RM88 a month and still there are people complaining...geez. Try Australia or Europe.

Very odd that TM gets blamed for trying to make profits. If you could sell a box of chocolates for RM5 or RM10, and either way people would still be happy as its still cheaper than outside prices, which would you choose?
yeah right.. while it might be cheaper compare to SOME at some place, but most of them are cheaper than streamyx, if you consider the speed and the service.

like a friend of mine in sweden, migrate over when he is only 9 year old, told me that for the same ammount of money we pay, they can get 3-4 time the speed we are getting. oh sure they had better technology whatever, cuz i did read from the newspaper (tho few years back) that sweden is in 3rd spot in term of technology. and he got whoopin 5-6mbps connection, for free, i still remember a screenshot he send me, 523.7kiBs, download mp3 as fast as we load a page here.

but on the other hand, i dun really wan to blame TM lar.. or streamyx, if and only if they provide what they are supose to do. example, my friend upgrade from 512k to 1M, sure he got round 105kiBs of download speed, as 1Mbit = 120kiBs anyway, so reasonable, but i also run on 1Mbit line, but my dl speed so far at most hit 53kiBs only, average on 45-48kiBs. that friend of mine getting 105kiBs move his computer to another place of his, and he is getting the same problem i had now.. averaging on 45kiBs, same speed as all our friends who is paying rm66 for 512k.

line problem? i don't think so ler.. a classmate of mine got fedup and call them up to complain... call for 4-5 times, once everyday, and they fix it up for him and he got some real 1Mbit speed. so whats going on here? you have to complain to get the speed? but i thought i already pay for it!! what's going on here? just like what JS wong said, 1M line get 512K speed, alot of my friends complain because of this, and in my area (kuching sarawak) the connection broke whenever there's lighting or raining. but this one i'm sure its line problem. someone i know complain to TM and ask them to send over technition to do the wiring all over, and seems to be okay unless its seriously bad weather and connection will still be lost.
 
Dude, the 512/1024kbits problem is indeed common, but its an error that *can* be fixed. I was commenting on their charges which would exclude other technical problems that we may encounter - I had a few myself, those really suck but they werent the point of the argument.

Sure there are countries with insane connection speeds at very interesting prices in some places of the world, no doubt about it. So let me rephrase my statement:
Streamyx is still damned cheap if compared to broadband in *SOME* other countries. ;)
But honestly I havent heard of that many. I used to visit a few forums with people from all over the world (Now I only visit two) and from most of what I heard they get pretty shitty or expensive connection packages over there. A trend in overseas is that you get cheap connection for the first year or so - then it becomes really expensive once youre commited to the speed and ISP, do check if your friend quoted the prices of offer packages... if not then that kind of connection really is a steal.

In anycase we should also be thankful that the RIAA bullshit doesnt exist here. So what if you have a T3 connection when you're going to jail for accidentally downloading some crappy music off the internet. I'd rather have a slower (but acceptable) connection speed than facing men in black suits, personally Im pretty happy with the way things are now.
 
yeah this post makes more logical sense, and yes most (but not all) connection in sweden are really a steal, but in british, there are still alot of people running on old 56k modem. and in australia, my friend go over there to study and he say the place he live offer some kind of connection, 28kilobit/sec XD, connect one time 20cent over there, and if you can connect for 1 month then 1 month you pay 20 cent only.. but boy.. 28kb, just kill me.

and i asume your last post mean rm88 for a perfect 1Mbit line is reasonable, right? well, yeah i do get the point of argument here about max speed. sorry i wasn't so clear back there cuz i was busy thinking how streamyx sux.

anyway, instead of having 6Mbit line at rm88 or whatever, i do prefer a proper 1M line with cheaper rates, and hopefully higher upload speed, for some reason they are important to me, so far i'm getting about average 28kiB/s of upload speed only
 
we are talking about the STREAMYX cheating people, "hang goat head sell dog meat"(chinese) AKA "CAKAP TAK SERUPA BIKIN" so i dont mind paying more if i can get the speed, just like you guys do to get a TURBO engine just for the SPEED and how do you feel when the car that claim that it have TURBO but you found out its just a standard wira engine? are you going to keep quiet and say "other countrys car is more expensive"?

anyway, STREAMYX SUCKS.
 
Hmm my cousin who lives in Australia says they automatically disconnect you after 5 hours for 56k... so its something like paying 20cents for 5 hours of connection. Not sure about 28k though. Either way it still sucks. XD

No hard feelings wei, just discussing only... I agree that streamyx is full of problems but if you call them enough times and speak in a polite way they eventually get things done, once they personally checked the cables outside my house and gave me a report about the condition, when I complained that I couldnt connect to Streamyx and it wasnt my hardware. Turns out that it was actually my fault, as my modem got fried without me knowing right after their servers went down for maintenance (I thought the servers were still down). They were nice enough to come by the next day to replace my modem for me even though I didnt subscribe for the modem package anyway. I really caused them alot of troble for that one. ;)

Yuh Woei, tell them about it. They'll eventually fix it. Since streamyx went through a conversion process Im not surprised about the errors with the huge customer database.Cant expect perfection, can you?
 
Zeroed said:
Hmm my cousin who lives in Australia says they automatically disconnect you after 5 hours for 56k... so its something like paying 20cents for 5 hours of connection. Not sure about 28k though. Either way it still sucks. XD

No hard feelings wei, just discussing only... I agree that streamyx is full of problems but if you call them enough times and speak in a polite way they eventually get things done, once they personally checked the cables outside my house and gave me a report about the condition, when I complained that I couldnt connect to Streamyx and it wasnt my hardware. Turns out that it was actually my fault, as my modem got fried without me knowing right after their servers went down for maintenance (I thought the servers were still down). They were nice enough to come by the next day to replace my modem for me even though I didnt subscribe for the modem package anyway. I really caused them alot of troble for that one. ;)

Yuh Woei, tell them about it. They'll eventually fix it. Since streamyx went through a conversion process Im not surprised about the errors with the huge customer database.Cant expect perfection, can you?

Well im with you man , cause i have experience working in Telekom as a sub contractor for Server hosting in Telekom Cyberjaya , well basically they offer good service and take care of their customers , and im glad that eventho they have problems , they are still trying to make their customers satisfied , and for those who doesnt appreciate it , i have notting to say .

Im totaly satisfied with their service , and its worth it having streamyx rather then having a dail up . I`ve been hearing lots of stories too like their customer doesnt pay on time and drag the bill to the forward month , which is not good , not only 1 or 2 but too many to count , and yet people still complain about their service . Life will be harder without them .
 
whatever we get... We won't be satisfied la. When we get 6mb there will be something to complain about also.... Hmmm... Just accept it and live with it is the best solution. Streamyx did change our life though.. No more miserable 56stupid worthless connection... Sorry if anyone is still using 56. Hmmm... Don't like streamyx... Don't use... Wanna use... Don't complain. Eheheh.... Don't shoot me
 
SPEEDSPiRiT said:
whatever we get... We won't be satisfied la. When we get 6mb there will be something to complain about also.... Hmmm... Just accept it and live with it is the best solution. Streamyx did change our life though.. No more miserable 56stupid worthless connection... Sorry if anyone is still using 56. Hmmm... Don't like streamyx... Don't use... Wanna use... Don't complain. Eheheh.... Don't shoot me

no body is going to shoot you , cause that is the fact and im totaly with you bro ! .
 
Don't complain. I'm paying AUD$80/month (that's about RM240 for people who don't know the exchange rate) for 12mbps [adsl2] but with 20gb+20gb limit. Gosh can't believe there a limit for internet usage. The feeling sucks, that you gotta control what you download every month and monitor it. So don't complain when you are in Malaysia, you get unlimited download, but of course you have to bear the consequences of sometimes having slow connection. But hell, even I have slow connection here at certain peak times.

TMNet isn't that bad with their service also - so far my experience-lah. I am stuck on dial-up for now just because their (Telstra) bloody technician screwed up my line during a DSLAM migration. Even a country like Australia have this problem and it takes them like 1 week+ to get it fixed. I have been on dialup since last Monday.

I think it is time they open up their local loop to enable competition. Competition will (hopefully) force them to improve. It is right now still a monopoly.

Edit: and yes, I am hearing the ol' modem SOUNDS again, teee tooo teet ooo tee toooo when dialling up! ARGHGHG.

Edit again: And BTW, Kuching have slower internet than the west side. I've been to Kuching a few times and the streamyx is miserable! I think they need a bigger pipe connecting to west Malaysia.
 
Last edited:
I'm pretty much a new user. Been using it for a a couple of months. All I can say is...streamyx sucks big time. I took up the 1Mb package but only got around 300Kb connection speed. I called several times but problem persist. I have even got them to increase the configured speed to 2Mb but the connection speed was still the same. This time, I took the matter in my on hands. I configured the modem to a router from a Bridge instead. I instantly hit 700Kb. I now have tried configuring my settings and have constanly hitting 800Kb. Still trying out several settings to maximise the speed.
 
wing: For your info, 1MB package meant 1megabit. 1megabit means, 1000/8 = 125kilobytes/sec. That means, when you download anything from the internet, you should theoretically get about 110kilobytes/sec (or maybe a little bit more), after deducting TCP/IP and PPPoE overhead.

If you meant 300kb by 300kilobits then it is logical that you should be able to achieve higher speeds. 300kilobits will show about 37.5kb/sec on your internet explorer/ftp application download speed area. And by hitting 800kb, I hope you meant 100kb/sec or 800kilobits/sec. ;) just to clear things up for you.
 

Similar threads

Posts refresh every 5 minutes




Search

Online now

Enjoying Zerotohundred?

Log-in for an ad-less experience