Need Help! Bank lost the Car Registration Card!

[Slivia]

To All zth member,

A fren of mine bought a brand new Hyundai Matrix some where March 2006. After 2 months later, 1 of the EON bank officer called my fren & inform her that the Original Registration card was lost, they couldnt found it. Bank said the agent lost it while agent said is the bank because they already ackowledge received all document from the Agent.

Some where in May, after the bank called, they ask my fren to make a police report, send the car to JPJ inspection & re-apply a salinan RC. My fren did not do so, because they request the Bank officer to log the report since they are the 1 who lost it! They mention will get back to my fren after every think is settle....

Up to now, December 2006, they still didnt get back to us, I called the agent, he no longer working there, but still willing to help if we need it. Called the EON bank officer Mr Ng (Assist. Manager) again, his is onleave untill 22nd Dec 06, speak to the Head of department, Mr Wong, he reply he know nothing about the case!! he will call the Mr Ng & find out what happen & get back to me, already wait for 2 days, still no reply.

I have few question here.
1. What is the normal procedure to get back the salinan RC for this kind of case?
2. Can we request compensation on this since the owner need to apply leave & run here & there to settle these hassle things. Ofcos the resell value of the car will affected. If yes, what kind of compensation it will be?

If anyone gone thru this before, please share with me.
Many Thanks.

p/s: The funny part is the office reply my fren no compensation will be given as he mention there is so many case like this, but they never compensate any 1 of them??? THEY LOST SO MANY RC CARD BEFORE???

 

[DewA_LavaU]

OMG!EON BANK???My car loan is under that bank!!!gosh!:confused_smile:

speaking of which about claiming of the compensation things, i dont think that you can claim for it because there is no specific clause mention on this in the T&C of your hire purchase agreement (coz I've already check mine) otherwise is was stated earlier. Oh man I've to check my bank tomorrow!Thanks for the info!

 

[b00n]

JPJ would fine you.
So better ask the bank to kautim everything since it's their mistake. Threaten to sue them and also lodge a report that the bank has lost the car card.
Somemore, insurance agency needs to be notified that the car card is lost as if anything happened now, insurance wouldn't cover since they cannot sight the registration card.
better get it done quick. It's a mistake since your friend didn't closely follow up since May. Now is already december which is like 6 months apart!

 

[Slivia]

Ya, is a mistake did not follow up closedly, bcos the bank said they will settle every things & get back to them. Sigh

 

[cmng]

dont admit you lost it
as long you never sign any document from bank that mention you have taken out this card
you can put the blame on the bank

even bank said Agent lost it.. it bank Agent.. not your agent
ask them to settle themself

if not, complain to bank negara on this

 

[Tohsan]

To All zth member,

A fren of mine bought a brand new Hyundai Matrix some where March 2006. After 2 months later, 1 of the EON bank officer called my fren & inform her that the Original Registration card was lost, they couldnt found it. Bank said the agent lost it while agent said is the bank because they already ackowledge received all document from the Agent.

Some where in May, after the bank called, they ask my fren to make a police report, send the car to JPJ inspection & re-apply a salinan RC. My fren did not do so, because they request the Bank officer to log the report since they are the 1 who lost it! They mention will get back to my fren after every think is settle....

Up to now, December 2006, they still didnt get back to us, I called the agent, he no longer working there, but still willing to help if we need it. Called the EON bank officer Mr Ng (Assist. Manager) again, his is onleave untill 22nd Dec 06, speak to the Head of department, Mr Wong, he reply he know nothing about the case!! he will call the Mr Ng & find out what happen & get back to me, already wait for 2 days, still no reply.

I have few question here.
1. What is the normal procedure to get back the salinan RC for this kind of case?
2. Can we request compensation on this since the owner need to apply leave & run here & there to settle these hassle things. Ofcos the resell value of the car will affected. If yes, what kind of compensation it will be?

If anyone gone thru this before, please share with me.
Many Thanks.

p/s: The funny part is the office reply my fren no compensation will be given as he mention there is so many case like this, but they never compensate any 1 of them??? THEY LOST SO MANY RC CARD BEFORE???

My company car also Hyundai Matrix 1.6 Cbu, the car registration card also with this KNNCCB EON bank, they lost my company car RC card too. They denied the responsibility too. They kena tiu kau kau from me in their HQ. To cut the story short this is what u need to do.

1.Make a police report that ur RC card is make lost by EON BANk fucking staffs as clear as possible.
2.Then get a letter from the KNNCCB Eon Bank becos they lost your RC card,they need to issue a letter to you.
3.Bring this 2 documents to JPJ for reporting purpose and get a new RC card but this one is with the word "SALINAN" on the new RC card. No way u can get one without "SALINAN" on the card. That is what JPJ told me.

I guess next time want to sell the car also kepala pening already,people will start asking all the rubbish about the original Rc card which is make lost by the KNNCCB Eon bank. Good luck.:regular_smile:

 

[kelvio]

tell them to settle the problem as soon as possible,if not ur going to take legal action on them.
or u can
tell the bank,that u going to do all the thing ur self and charge all the cost to them and ask for compensation,for wasting ur time.
if they dont pay u take legal action

dont talk to any 1 in the bank,only talk to the manager of the bank.

 

[Slivia]

To All,

Thanks to all your reply with me. :)



Tohsan,
How long it take to settle all this things?


Thanks again.

 

[Tohsan]

tell them to settle the problem as soon as possible,if not ur going to take legal action on them.
or u can
tell the bank,that u going to do all the thing ur self and charge all the cost to them and ask for compensation,for wasting ur time.
if they dont pay u take legal action

dont talk to any 1 in the bank,only talk to the manager of the bank.

actually the ccb fucker is the arrogance eon bank hq bank manager,he kena scold from me, that fella is a coward.:regular_smile:

 

[Tohsan]

To All,

Thanks to all your reply with me. :)



Tohsan,
How long it take to settle all this things?


Thanks again.

the stupid eon bank take 2 hours to prepare the stupid letter, somemore they didn't mention its lost,they just say in the letter "kami tidak ada bantahan mengenai permohonan untuk mendapat salinan." Fuck themlah, fucking eon bank. My case happen early this year when i need my RC to renew roadtax , they say they search and kenot find the RC, i suspect they do something to the AP of my car.:angry_smile:

 

[mag9556]

Slivia,
in this case... alert!! dun modified anything 1st as loss reg card need to go for puspakom test...
then ask the bank to liase with u if dun u will get headache...

Tohsan,
Actually, car reg card we can keep it after 1 year prompt payment at bank...
no need to gave them back...

When i was working in finance, i always ask my client to take the car reg card back as later anything happen very headache...
Bank wont pay anything to u also if loss, u sue until Bank Negara also no use...
No 1 will bother u!! as one of my client done it before last time...
REMEMBER!!! Bank is the owner, u are just the hirer... This is wht Bank Negara will reply u... except u are very loaded and got 1M in their Bank, they will treat u like god la...

 

[Slivia]

Tohsan,
Is just the lost the card or some insider take the card away???if is really insider, then EON BANK FcuK BIG TIME liao...bad reputation!! ALERT!!!!those who get loan from EON need to check whether your RC still there or not...if last minute renew road tax & realise the card is lost..then hailat loh....

Mag9556,
Thanks for your advised. Now just need to send the car to puspakom & reapply the RC.
So at the end of the day, the bank is still the winner?...sigh

 

[b00n]

anyone tried brining it to the press??..
i.e. Malay Mail hotline or others?!...

 

[mag9556]

Slivia,
U r correct... Bank is Licence Along ma... Sucking blood ma...
Read carefull on the RC.. the back written Hakmilik Dituntut Oleh bla bla bla...
then the agreement is Hire and Purchase... if got time try to read it carefully...
the actual meaning is we just rent from the bank not we buy!! at the end bank is free the car to us after the contract end!!
stupid agreement!!! totally stupid term!! not our money... then if can not pay, take our car and ask us to pay also... really stupid term...

 

[mag9556]

Boon..
Good idea but do u think press will raise it out?
no use la.. u see if the press got corporate loan with the bank, do u think they will publish it out?

 

[wfhan]

lucky i have already taken out my RC, and keep it with me safely eventough car still on loan.....

 

[satria_95]

Why use EON bank when clearly, it's a malay based bank. I doubt they know nuts about banks... or any kinda business for that matter.

 

[Norns]

Just a simple question here lol ...

if let say im still under loan, and my geran sure with the bank wan rite ... then if i wanna renew my roadtax how ? Do i use the photostat geran to go renew ??

If need original geran, how do i get it from bank ?? I dowan renew via bank cos the charge is rm30 for proccessing ... i rather pay runner rm10 and 10 minutes kautim ^___^

 

[b00n]

Norns...u can always go to the bank to get the geren out for renewing roadtax.
But better go to the branch where the geren is, if not u'll have to wait a few days.

btw, anyone with any incidents with Affin?? Mine is Affin.

 

[wish9]

Sue the bank? I am wondering, when you took the loan from the bank, the car is owned by you or the bank?