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<blockquote data-quote="handsome_lala" data-source="post: 233656" data-attributes="member: 2646"><p>Just did my first service yesterday. The experience with Mutiara Damansara SC sucks to say the least. Made an appointment for 7:30. Arrived there slightly late 745 and there was already 10 cars ahead of me. Anyway did the normal procedure. Obtain the appointment ticket which starts from (2000) from the counter.</p><p></p><p>Waited till 8:45 to see the SC and tell him that I am here to have my first service did mention that I have some slight complains. Asked him what time can I collect my car, and he said he cant confirm as there are 20 over cars that day and the fact that I have some complains it would take time to rectify. </p><p></p><p>Waited till 10 and my car is still outside (you need to hand over your keys to the SC when you register, and they will drive your car into the workshop once its your turn). What the @#$%. Ok never mind I was late. Called my fren who happens to be on leave to pick me up for brunch. Pls bear in mind I toke leave to service my car. </p><p></p><p>Had brunch and came back at 1pm. What the @#$% again my car is still outside the show room. Went in to complain, they say "hari ni banyak kereta lah". Ok went out with my fren again to Tesco. Came back at 4pm and my car is not ready yet. Asked whats taking soooo darn long to change lubes, the SC guy said, oh its because you have complains, we have to put it aside first and let those people that are here for normal services to finish first. This is total CRAP!!! What kind of excuse is that??!!!!</p><p></p><p>The whole first service encounter only ended at 530 pm. Should have just left my car there and went to work instead of taking leave. </p><p></p><p>Just an advice to my fellow R3 owners, pls do plan properly before sending your car to the SC. Its better to leave it there early in the morning and come back late in the evening to collect your car!!! Instead of waiting like and dumb ass there for the whole day......... <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1380" alt=":angry:" title="Angry :angry:" loading="lazy" data-shortname=":angry:" /></p></blockquote><p></p>
[QUOTE="handsome_lala, post: 233656, member: 2646"] Just did my first service yesterday. The experience with Mutiara Damansara SC sucks to say the least. Made an appointment for 7:30. Arrived there slightly late 745 and there was already 10 cars ahead of me. Anyway did the normal procedure. Obtain the appointment ticket which starts from (2000) from the counter. Waited till 8:45 to see the SC and tell him that I am here to have my first service did mention that I have some slight complains. Asked him what time can I collect my car, and he said he cant confirm as there are 20 over cars that day and the fact that I have some complains it would take time to rectify. Waited till 10 and my car is still outside (you need to hand over your keys to the SC when you register, and they will drive your car into the workshop once its your turn). What the @#$%. Ok never mind I was late. Called my fren who happens to be on leave to pick me up for brunch. Pls bear in mind I toke leave to service my car. Had brunch and came back at 1pm. What the @#$% again my car is still outside the show room. Went in to complain, they say "hari ni banyak kereta lah". Ok went out with my fren again to Tesco. Came back at 4pm and my car is not ready yet. Asked whats taking soooo darn long to change lubes, the SC guy said, oh its because you have complains, we have to put it aside first and let those people that are here for normal services to finish first. This is total CRAP!!! What kind of excuse is that??!!!! The whole first service encounter only ended at 530 pm. Should have just left my car there and went to work instead of taking leave. Just an advice to my fellow R3 owners, pls do plan properly before sending your car to the SC. Its better to leave it there early in the morning and come back late in the evening to collect your car!!! Instead of waiting like and dumb ass there for the whole day......... :angry: [/QUOTE]
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