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Message: <blockquote data-quote="mizunori77" data-source="post: 4169435" data-attributes="member: 44954">We are extremely and utterly disappointed with the way things turned out. For the record, Leslie (President) and Ben (Vice-President) have been trying to get the workshop owner and the mechanic to sit down and thrash things out. However, both the workshop owner and the mechanic is too arrogant and still refuses to admit their mistakes. We hereby give a FULL DISCLOSURE of all the incidents that has happened to us and also to other friends of ours. The workshop involved is Cruise Power Garage located in OUG.We suggest those who were also victims of their incompetence and lousy work attitude come forward and tell your story. There is no point hoping that they will change. Let this be a PAINFUL lesson to them as it was to us.~~~~~~~~~~~~The following are my experiences with CPG.1. As an "Evo Specialist", I was surprised that they didn't have those huge vehicle hoists when I first visited them for a routine oil change. Although they were not located at a corner lot, there is enough space for 1 hoist.So how did they jack up my lowered car? I had to drive up on 2 pieces of wood so that my front right wheel will be about 4 inches above ground. They then used the usual 3-ton jack to jack up my car. However, it wasn't enough because before the jack could reach my under carriage, the middle part of the jack is pressing against my side skirts. They had to put another piece of wood on the jack so 'that piece' of wood will be able to reach my undercarriage before the middle part of the jack breaks my side skirts.If you are the owner of the car, how would you feel if more than 1 ton of weight is resting on a small piece of wood where there is a chance of it slipping and your car come crashing down just because the owner didn't BOTHER to have a car hoist even after being told many times and also been in business for so many years?For the record, they have a car hoist now but it doesn't matter. I'm not going back there ever again.2. Their work attitude and ethics are practically zero. When I sent my car for the oil change, I had asked them to have a look at my timing belt and alternator belts. The workshop owner told me that everything is OK and I took his word for it.Fast forward to New Year's Day (1st Jan 2010, Friday) and we were traveling to Melaka for our MLOC event. Nearing the exit of the Alor Gajah toll, I heard some weird sounds in my engine bay as if something is hitting my bonnet. Upon arrival in A Famosa, I popped up the hood and saw that my alternator belt had frayed and as my engine was still running, it was hitting everything in its range.From the time of the service until the MLOC event, I had clocked about 1,000km plus ONLY. How in the world can a "OK condition" belt end up frayed like that? Needless to say I called CPG and the owner said that "wear and tear is out of his control" and he insisted it was my fault for not taking care of my car. I was pissed and at the end I just accepted it as bad luck.I asked him to help me fix it. He said OK. Then he asked me to find the part (alternator belt). I told him I don't know any workshops or spare part dealers. I asked him why he can't help to source it? He answered that its public holiday, every where is closed (New Year's Day). If he, as a workshop that has been in business for so many years doesn't have any contacts or spare part dealers who are willing to do him a favour during emergencies, what can I, a car owner who doesn't know spare dealers do? Am I asking too much or is he just plain lazy? Then I told him to try to find one and I'll also try to find one on my side. Next thing was, car jack. I told him to bring his car jack. You know what was his reply?"I DON'T HAVE A CAR JACK."I was like WTF? What happened to the car jack in your workshop? He insisted he doesn't have. I told him that a few doors away is a tire shop, can't he just go and borrow from the tire shop IF he really doesn't have a jack? He said they are not open. I was so pissed, I told him I don't need his help anymore. I wanted to tow my car back to KL.Leslie made A LOT of calls that night and apparently, he gave CPG an earful for their attitude. On Saturday (event day), I somehow expected too much as when the KL convoy arrived, CPG only came with some tools. NO car jack, NO alternator belt, just some tools and the tools WEREN'T even enough. Best of all, he brought along those few pieces of wood that was in his workshop. Yeah. He could drive to the workshop to bring those few pieces of wood but he wouldn't bring the car jack along. How would you feel if you were in my place? How did CPG view me? Am I the owner's friend? Am I a fellow car club member? Am I just a customer? What am I to him that he wouldn't even do BASIC things to help?At the end, Azizi (MLOC State Leader from Melaka) and also Chris (former MLOC Committee) helped me to find a used alternator belt to replace my broken one. Champion Mike lent me his car jack and Yoong lent me some extra tools because CPG didn't have enough tools.3. Another thing which I noticed was, the owner of CPG is almost always never around to monitor things. They open around 11am and close around 6pm most of the time. However, work seldom gets done as the mechanic is always in the office surfing the internet while car owners are waiting outside for their cars to be worked on.If there was ever an emergency, the owner himself will always be late. I remember there was once my car battery was flat and I had to jump start my car. I called CPG and he agreed to help me change the battery. I reached his garage around 10 plus but was made to wait almost an hour before he reached. His house is just 5 minutes away from his garage (from what I understand from senior MLOC members) but I was there, with my engine running waiting until 11 plus at night. I don't know if my alternator was working, I don't know how long my battery would last. I didn't dare to switch off my engine because if someone were to rob me, I couldn't drive away and try to escape. Can you imagine my frustration?There are many more stories as many of my friends have fell victim to their lousy attitude. They will share their stories soon. It makes me wonder, if they could screw up basic things, how could they handle big modifications? I have seen a few cars transplanting engines and stuff, I hope their engines haven't blown yet.As for me, I WILL NEVER GO BACK TO CRUISE POWER GARAGE EVER AGAIN.</blockquote>

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