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Message: <blockquote data-quote="R.C." data-source="post: 1923075" data-attributes="member: 78">Did anyone face the problem as what I've faced ? This is my letter to DELL : [FONT=times new roman, new york, times, serif][FONT=times new roman, new york, times, serif]Hi, To : Whom it may concern, This letter is to express my HUGE DISAPPOINTMENT with DELL and its associates in relations to your diminishing QUALITY CONTROL with your 640M model that I've received along with its FLAWS. My Inspiron 640M which has the service tag of ------------- arrived about late November or so BUT WITH THE problem of :1.) Keyboard button not plugged in properly2.) Window XP problems3.) Unable to read DVD / CD problem I've called many of your technical support personnels plus Mr. Kalai ( your outsource engineer tries to fix and fix and fix my problem to the extend that my unit was hopeless so replacement unit were sent to me. but my problem has just revived itself. I just got my replacement unit : ----------- (service tag) just 1 hour ago.FOR A START - 1.) It came with WINDOW XP problem too : the system just 'HANG' / 'LAG' / 'UNABLE TO RESPOND' 2.) Where is my partition ? There should be 20 GB (C drive) - 60 GB (D drive) but instead it is only 70GB in C only. My opportunity costs :ALMOST 1 MONTH TIME OF COMPLETING MY ASSIGMENT and DOING MY WORK ! I am losing my pace of work here and your unit is 100% liable for my loses.    Put yourself in my 'shoes' and try to imagine the problems that I face due to your organization's incompetency and thus losing of competitive edge over your competitors. You should know that cultivating long-term customer loyalty is very important. One single word can spread like fire and cause a bundle of bad image and thus your sales portfolio and viability. Please rectify my problem. I have no more time for repairing again and again (OR) replacement again even though engineers are available. Do tell me what should I do ? REFUND ? GET another unit ? or go to your competitor ? ( Chek your database for my records )Sorry for my expression, but anybody in my pathethic and unfortunate position would be in despair and immensely furious Thanks, Regards,From, A loyal customer of DELL which is very disappointed. [/FONT][/FONT]</blockquote>

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got some photo to share here, from brisbane

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