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Complaint From Gti89
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<blockquote data-quote="GTi89" data-source="post: 78248" data-attributes="member: 2549"><p>Mr ninja_iga Sir,</p><p>Thank you for the re-posting . Well as per our phone conversation, you are well aware that I am not MPD rival what so ever. Just plain customer who support local product fullstop</p><p></p><p>ok your answer are well justified except </p><p></p><p>'.... We don't want an unhappy customer' </p><p></p><p>I dont actually agree with this argument because you are implicating</p><p></p><p>1) The customer totally dislike the product for what ever reason </p><p>OR</p><p>2) The product is NOT at fault altogether - </p><p>dont you think it may not suit the car and you consider this customer unhappy ? </p><p>OR</p><p>3) as in business, to maintain CURRENT customer is more difficult as to win </p><p>POTENTIAL customer.</p><p></p><p>You decide which falls under your quote above. Multiple answers accepted ! ;) </p><p></p><p>Mr ninja_iga Sir,</p><p>This morning went to the garage approx 9.50 am and met Mr TD. By the way, a TITAN fitted Fiat was also there and his groused are same as mine ! Went for a short ride with Mr TD, explain to him (car floating,noise from the front shocks and shocks unabsorb after driving through an uphill slope) and he understood my problems. Explaination completed, gave the car key to TD and I went for my breakfast - Roti Telur and Nescafe Ais --- Best in the world !!!! </p><p></p><p>I did not wait, not until 6:00 pm I was at the garage again. Just about to complete the re-installation. New coils for the front and Mr TD change or add something to the shocks (not sure how to explain and what was done to the shocks - very technical stuff). Then we went for a ride and he explained what was done. I can still hear the noise as I turn left and right but i dont have the heart to tell him :unsure: ! Then I decided to test myself and drop off Mr TD at his garage. Air Cond off, no music, wind screen up. Mr Stanley Sir, I dont know how to say it but :huh: :( :blink: . pls call me. fyi, l Mr TD aware of these. </p><p></p><p>Thanks.</p><p></p><p>GTi89</p></blockquote><p></p>
[QUOTE="GTi89, post: 78248, member: 2549"] Mr ninja_iga Sir, Thank you for the re-posting . Well as per our phone conversation, you are well aware that I am not MPD rival what so ever. Just plain customer who support local product fullstop ok your answer are well justified except '.... We don't want an unhappy customer' I dont actually agree with this argument because you are implicating 1) The customer totally dislike the product for what ever reason OR 2) The product is NOT at fault altogether - dont you think it may not suit the car and you consider this customer unhappy ? OR 3) as in business, to maintain CURRENT customer is more difficult as to win POTENTIAL customer. You decide which falls under your quote above. Multiple answers accepted ! ;) Mr ninja_iga Sir, This morning went to the garage approx 9.50 am and met Mr TD. By the way, a TITAN fitted Fiat was also there and his groused are same as mine ! Went for a short ride with Mr TD, explain to him (car floating,noise from the front shocks and shocks unabsorb after driving through an uphill slope) and he understood my problems. Explaination completed, gave the car key to TD and I went for my breakfast - Roti Telur and Nescafe Ais --- Best in the world !!!! I did not wait, not until 6:00 pm I was at the garage again. Just about to complete the re-installation. New coils for the front and Mr TD change or add something to the shocks (not sure how to explain and what was done to the shocks - very technical stuff). Then we went for a ride and he explained what was done. I can still hear the noise as I turn left and right but i dont have the heart to tell him :unsure: ! Then I decided to test myself and drop off Mr TD at his garage. Air Cond off, no music, wind screen up. Mr Stanley Sir, I dont know how to say it but :huh: :( :blink: . pls call me. fyi, l Mr TD aware of these. Thanks. GTi89 [/QUOTE]
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